Need help with technology? Our support team provides one-on-one technical assistance to the campus community on issues related to campus accounts, email, wireless and internet access, software downloads, telecommunications, web conferencing tools, and more.
ITS Help Desk
Email: [email protected] - Please include CIN, preferred contact (phone or email), and details of issue for a prompt response.
Phone: 323-343-6170
Support hours:
- 24/7 (except during semester breaks, intersessions, and University holidays)
Announcement: Campus access is restricted starting Wednesday, January 8, 2025. ITS Help Desk and the Annex Link are also closed. Remote support and services are available. See the "Email or Call Us" section. In-person classes and activities will resume on Tuesday, January 21, 2025.
Walk-in support is provided on a first-come, first-served basis in two locations on campus. Please bring your One Card ID or a government-issued photo ID.
ITS Help Desk
Location: Library Palmer Wing Lobby
Support hours:
- Monday - Friday: 10 a.m. - 2 p.m.
- Saturday - Sunday: Closed
- Closed Monday, Jan 20 (MLK Jr. holiday)
Annex Link
Location: Simpson Tower E191
Support hours:
- Visit the Annex Lab page for detailed operational hours.
- Closed Monday, Jan 20 (MLK Jr. holiday)
Additional Support
Faculty and staff can use the following resources for additional tech support.
Some colleges and departments have Information Technology Consultants (ITCs) that provide additional services and support to faculty and staff.